Can't find your driver at STI arrivals

Where the name sign actually stands

Drivers wait inside the arrivals hall, a short walk past the customs exit, holding a printed sign with your surname. They do not wait outside the building or at the parking area, which is a separate zone reached through a controlled exit.

STI's arrivals hall is small and single-terminal, so it is unusual to walk past the right sign in a crowd for long — but with bags and kids in tow, it happens. Slow down and read names for thirty seconds before assuming nobody is there.

The first five minutes

Scan the line of signs left to right once, then right to left. If you still don't see it, stand still rather than walking further into the terminal or out to the car park; moving around makes it harder for the driver to find you if he is doing the same scan from the other direction.

If nothing turns up after that first pass, message us. We would rather get a WhatsApp from someone standing calmly by the exit than have you wander the small building looking for a sign you have already walked past once.

WhatsApp the desk

Send your name, flight number and roughly where you are standing to +1 849 377 5889. We call the driver directly — he may be a few meters away behind another group's sign, and a phone call closes that gap in under two minutes.

Keep your phone on and reachable; if it went to airplane mode for the flight, switch it back before you reach the sign area. Most cases that feel like a missing driver are solved by this single message.

If your bags are delayed or lost

Ask your airline’s baggage staff how to report the missing bag before you leave the airport. Keep the bag tag, flight details and a description or photograph of the suitcase. Obtain the report reference and the next contact or status-check method. A tracker location does not replace the report.

Use your existing transfer conversation. Give the booking name and flight number, explain that you are completing a baggage report, and ask for revised meeting instructions. State where you are currently able to wait; do not head outside just to find the driver before clarifying the report.

Bag missing at STI? Clarify the airline report before departure, then coordinate pickup and any delivery to your accommodation.

If you walk outside the hall

If you don't see the sign and walk straight out to the curb or the car park before messaging us, you have left the area the driver is watching. It is not a serious problem at a small airport like STI, but it adds a few minutes.

If this has already happened, stay where you are outside rather than moving again. Tell us your exact location and we redirect the driver there.

How we re-find you

Every driver has your name, flight number and phone number before the aircraft lands, so re-finding you is a phone call, not a search. We call the driver, tell him where you last were, and he moves to you.

In the rare case a driver has stepped away for a legitimate reason, the desk keeps a second point of contact so nobody is left standing without an answer on WhatsApp for more than a couple of minutes.

Questions we get on this

Where exactly does the driver stand at STI arrivals?

Inside the arrivals hall, a short walk past the customs exit, holding a printed sign with your surname — not outside the building or at the car park.

What should I do first if I don't see my driver?

Scan the line of name signs once in each direction and stand still rather than wandering. If nothing turns up, message us on WhatsApp with your name and flight number.

Does waiting for delayed baggage cost extra?

No. The driver tracks your flight, not the baggage carousel, so the wait is already included whether bags come out quickly or are delayed.

What if my bag is lost?

Ask your airline’s baggage staff how to report the missing bag before you leave the airport. Use your existing transfer conversation.

I already walked outside without finding the driver — what now?

Stay where you are and tell us your exact location on WhatsApp. It's faster for the driver to come to you than for you to walk back through the hall guessing where he moved.

How fast can you actually find the driver?

Usually a few minutes. STI's arrivals hall is small, and we call the driver directly with your last known position.